For Healthcare Providers
Reseller FAQs
If you have questions which are not answered by this FAQ section, please feel free to contact us at support@genetrace.com.
We have clinics in several countries. What countries do you service?
We service most countries worldwide. We have a network of providers from over 28 different countries.
If we have a chain of clinics, do I need to create a separate Reseller account for each location?
If your clinics are all within the same country, you only need to sign up for one Provider account. However, if you have clinics in different countries, we will help you to set up separate Provider accounts for each country.
How will my clients receive their results?
You can choose how you wish to receive the results at the time that each test is requisition is submitted. The results can be delivered by mail, email or fax. You can choose to have the results sent directly to your clinic so that you can present them to your patients, or you can choose to have the results delivered directly to your patient.